Captain's Rules & Policies
GENERAL RULES AND POLICIES
The Captain is Always right !
Guests are welcome to bring soft drinks with them. Alcoholic beverages are also permitted, but drunkenness is not. All alcoholic beverages must be consumed in a plastic cup, or plastic wineglass. The Captain reserves the right to ask a guest to stop drinking if he deems the guest has consumed enough alcoholic beverages.
Alcohol is permitted on most charters [We do have alcohol free charters], however, those who consume alcohol on any of our charter boats, will be required to wear a life jacket (PFD) while swimming, or engaged in any other water-sport activity.
All empty containers and trash must be placed in the boats trash receptacle.
Please do not bring ice chests or coolers aboard the vessel. We provide complimentary ice in our boat coolers. Please keep carry-on bags to a book bag sized backpack for your personal needs. Towels can be hand carried on to save space in your carry-on bag.
Please wear boating type clothing and rubber soles shoes. Clothing with sharp objects, jewelry, or other items that could damage the vessel or harm another guest will not be permitted aboard.
Please be considerate, and help keep our vessels and lake clean by not leaving trash lying about the boat and by not throwing anything overboard.
Guests should plan on arriving at least 15 minutes prior to their charter time. We operate on a strict time schedule, and if you are running lake, you can attempt to notify the office. Our Captains will only wait 10 minutes past the scheduled departure time. If you have not arrived by 10 minutes past your scheduled charter time, then the Captain will consider you a NO Show (See Policies below)
The Captains and crews work hard to provide you a enjoyable, interesting and safe charter. Grutities indicate how well you enjoyed our services.
Due to safety concerns and mostly the cost of insurance, we cannot take children under the age of 7 years of age on any of our charters.
Safetyis our top concern, Captain Dave's Marine Services takes boating and water sports and your safety very seriously. We make every effort to ensure you have an enjoyable lake experience. However, there are risks associated with recreational boating and water sport activities. We do not assume liability for personal injuries or deaths. All guests will be required to read and sign a Liability Waiver Form prior to boarding any o our charter boats. To save time at the dock, prior to boarding, we recommend that our guests print out our on line waiver, read and sign and bring with you. Once aboard, the Captain will conduct a short passenger safety briefing that is required by the U.S. Coast Guard.
Our charters operate rain or shine, A charter will only be cancelled if the Captain deems conditions too severe to operate safely.
- Full Refunds: Full refunds are only given of Cap'n Dave's Marine Services or the Charter Captain cancels the entire charter for any reason, or if you cancel 6 or more days prior to your reservation date. If you cancel 5 or less days before your charter date, we will access a 20% cancellation fee.
- Partial Refunds: Should a trip become affected by adverse conditions, the Captain can decide to return to the dock, and the guest will receive a partial refund by way of a check mailed to an address of their choice. We calculate the partial refund by taking the price the guest paid for the charter, dividing it by how long the tour was scheduled for, and refunding the remaining unused time rounded down to the nearest half hour.
- No Refund: There will not be a refund given of you are a no show. No refund will be given should the Captain refuse to take a guest who has not complied with our rules, exhibits disruptive behavior, appears intoxicated or to be using any illegal drugs, or for any other reason the Captain may deem a reasonable reason.
